Refund policy
Last updated: January 28, 2025
Thank you for shopping at Beautika, owned by BEAUTIKA GROUP LLC. We are committed to providing high-quality crochet, knitting, and sewing guides. As our products are digital downloads, we have outlined our refund policy below:
1. Digital Products
Due to the nature of digital products, all sales are final. Once your order is completed and the files are downloaded, we cannot issue refunds, returns, or exchanges.
2. Exceptional Cases
We may consider a refund or replacement under the following circumstances:
- The file is corrupted or inaccessible.
- You received the wrong product due to an error on our part.
If you experience any issues with your purchase, please contact us at conact@crochesta.com, and we will assist you promptly.
3. Requesting a Refund or Replacement
To request a refund or replacement, email us at zobqoyuled@outlook.com with the following information:
- Your full name and email address.
- Your order number.
- A description of the issue you encountered.
We aim to respond to all refund inquiries within 1-2 business days.
4. Non-Refundable Situations
Refunds will not be provided for:
- Purchases made by mistake.
- Inability to use the product due to lack of required software or skills.
- Change of mind after purchase.
5. Contact Information
If you have any questions about our refund policy, please contact us:
- Email: conact@crochesta.com
BEAUTIKA GROUP LLC, 5830 E 2ND ST, STE 7000 #31530CASPER, WY 82609